{"id":1082,"date":"2024-03-25T08:09:41","date_gmt":"2024-03-25T08:09:41","guid":{"rendered":"https:\/\/hotelmetropolspa.ms2.decms.eu\/hotellikulastaja-hea-tava\/"},"modified":"2026-03-19T09:22:05","modified_gmt":"2026-03-19T09:22:05","slug":"house-rules","status":"publish","type":"page","link":"https:\/\/www.metropolspahotel.ee\/en\/house-rules\/","title":{"rendered":"House rules"},"content":{"rendered":"<h3 style=\"text-align: center\"><strong>Dear guest!<\/strong><\/h3>\n<h4 style=\"text-align: center\"><strong>It is our pleasure to welcome you to the Metropol Spa Hotel and Metropol Hotel!<\/strong><\/h4>\n<p><strong>\u00a0<\/strong><\/p>\n<p><strong><br \/>\nCHECK-IN AND CHECK-OUT<br \/>\n<\/strong><\/p>\n<ul>\n<li>Check in is from <strong>15:00<\/strong>. Early check-in is subject to availability.<\/li>\n<li>Check-out is by <strong>12:00<\/strong>. Late check-out is subject to availability and for an extra fee. Please contact the hotel reception for late check-out.<\/li>\n<li><strong>A booked room is guaranteed until 18:00 on the day of arrival<\/strong>. If a guest fails to inform the hotel reception of their late arrival, the hotel reserves the right to cancel the entire booking and make it available to the next guest. After that, the hotel cannot guarantee available rooms. In this case, the deposit paid for the first night will not be refunded to the guest (the refund for the entire booking is subject to the terms and conditions accepted by the guest at the time of booking).<\/li>\n<li>All guests staying at our hotels must be over 18 years of age. Please present a valid legal identification document upon arrival.<\/li>\n<li>In accordance with the Tourism Act of Estonia, all guests staying at our hotels are required to complete a check-in card upon arrival. Information on the card must include your given names, surname, date of birth, nationality, place of residence, telephone number, email address and signature. All people staying in the room overnight must be registered.<\/li>\n<li>Children under the age of 12 must be supervised and cared for by a parent\/guardian\/adult at all times during their stay.<\/li>\n<\/ul>\n<p><strong>PARKING<\/strong><\/p>\n<ul>\n<li><strong>Paid parking<\/strong> is available for <strong>Metropol Spa Hotel clients<\/strong> in the underground garage and for <strong>Metropol Hotel<\/strong> clients in the outdoor car park.<br \/>\nThe hotel has a limited number of parking spaces, which we recommend <strong>booking<\/strong> in advance. To book a parking space, please contact the hotel\u2019s sales department <a href=\"mailto:booking@metropol.ee\">booking@metropol.ee<\/a> or contact the hotel reception <a href=\"mailto:reception@metropol.ee\">reception@metropol.ee<\/a>.<\/li>\n<li>Public paid parking is available close to the hotel. We strongly advise you to observe all signs and make sure you are aware of the parking conditions<\/li>\n<\/ul>\n<p><strong>SPA CENTRE<\/strong><\/p>\n<ul>\n<li>The Spa Centre is open for our hotel guests Mon-Fri from 08:30-21:00, with last entry at 20:00.<\/li>\n<li>Clients of the <strong>Metropol Spa Hotel<\/strong> have unlimited access to the Spa Centre (during opening hours) included in the room rate and must use their red wristband or the HotelBuddy app to enter the spa.<\/li>\n<li>Clients of the <strong>Metropol Hotel<\/strong> can purchase a spa admission at the reception desk for 18 \u20ac \/ 3 hrs.<\/li>\n<li>The Spa Centre (excluding changing rooms) is unisex. Swimwear is mandatory.<\/li>\n<li>Guests are strictly forbidden from consuming their own meals or drinks in the Spa Centre. Violations will result in a <strong>fine of \u20ac300<\/strong> (three hundred euros).<\/li>\n<li>In case of violation of the rules, the hotel has the right to ask the guest to leave the Spa. The admission cost will not be refunded.<\/li>\n<\/ul>\n<p><strong>LUGGAGE<\/strong><\/p>\n<ul>\n<li>A free luggage room is available at the hotel reception. The hotel is not responsible for any damage to or loss of items left in the luggage room<\/li>\n<\/ul>\n<p><strong>GENERAL HOTEL RULES<\/strong><\/p>\n<ul>\n<li><strong>Smoking in the premises of the Metropol Spa Hotel and the Metropol Hotel<\/strong> (with the exception of the smoking room on the 1st floor of the Metropol Spa Hotel) <strong>is strictly forbidden.<\/strong><br \/>\nIf the guest violates the rules and smokes in an area not intended for it, they must pay a <strong>fine of \u20ac300<\/strong> (three hundred euros).<\/li>\n<li><strong>22:00-07:00 are the designated quiet hours at the hotel<\/strong>. Please report any violations of the hotel&#8217;s rules to us at the earliest opportunity, either by telephone or in person at the hotel reception (this includes excess noise, inappropriate behaviour, etc.).<\/li>\n<li>All guests of the hotel\u2019s clients who remain in the hotel rooms after 22:00 must check in at the reception desk based on an identity document and pay an accommodation fee of \u20ac35<\/li>\n<li>Guests must behave in a respectful manner while staying at the hotel and must not disturb other hotel guests or staff or interfere with the normal operation of the hotel.<\/li>\n<li>The hotel reserves the right to select its guests and to ask clients to leave the hotel premises. Any sums paid for accommodation or services are non-refundable.<\/li>\n<li>If guests damage, deface or break any property of the hotel, they are liable to pay a contractual fine according to the price list at the reception.<\/li>\n<\/ul>\n<p><strong>HOUSEKEEPING<\/strong><\/p>\n<ul>\n<li><strong>\u201cDo Not Disturb\u201d<\/strong> sign \u2013 we understand your desire for privacy. However, the hotel has the right, where necessary, to check the room and the persons staying in the room 24 hours a day to make sure that everything is well with both the hotel\u2019s property and the persons staying in the room.<\/li>\n<li><strong>Daily cleaning<\/strong> in hotel rooms is only done at your request \u2013 housekeeping will act on the \u201c<strong>ROOM NEEDS CLEANING<\/strong>\u201d sign on the door of the room. Please place the sign on the door <strong>by 12:00.<\/strong><\/li>\n<li>If you need extra blankets, pillows or towels, please contact the hotel reception.<\/li>\n<li>If you need a baby cot for your room, please let us know before arrival, preferably at the time of booking. You can contact us by phone or by sending an email to <a href=\"mailto:reception@metropol.ee\">reception@metropol.ee<\/a> or <a href=\"mailto:booking@metropol.ee\">booking@metropol.ee<\/a><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>To ensure that you have a good experience that lives up to expectations, we also recommend that you read the Spa and Wellness Centre Etiquette<br \/>\n<strong>If you have any further questions, feel free to contact the reception desks of our hotels \u2013 <span style=\"text-decoration: underline\">we&#8217;re here to help 24\/7.<\/span><\/strong><\/p>\n<p>We hope you enjoy your stay!<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Dear guest! It is our pleasure to welcome you to the Metropol Spa Hotel and Metropol Hotel! \u00a0 CHECK-IN AND CHECK-OUT Check in is from 15:00. Early check-in is subject to availability. Check-out is by 12:00. Late check-out is subject to availability and for an extra fee. Please contact the hotel reception for late check-out. [&hellip;]<\/p>\n","protected":false},"author":121,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>House rules - Metropol Spa Hotel<\/title>\n<meta name=\"description\" content=\"Dear guest! It is our pleasure to welcome you to the Metropol Spa Hotel and Metropol Hotel! \u00a0   CHECK-IN AND CHECK-OUT    Check in is from 15:00. Early check-in is subject to availability.  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